【导读】在2015年BPM支出增长4.4％，达到27亿。Gartner正在转向智能业务流程管理套件（iBPMS）。据研究机构，iBPMS可以协调短暂的，事务处理系统为导向的流程。Gartner公司表示，在iBPMS的移动，社交，云和分析功能更强大，更好地整合。iBPMSs已经增加了人员协作，社交媒体，移动接入流程，更多的分析和实时决策管理集成增强的支持。

Spending on business process management will grow 4.4 percent to $2.7 billion in 2015 as organizations digitalize processes, said Gartner.

Gartner research director said that many of the systems that are used within processes are rigid and difficult to change rapidly so managing business processes effectively is a challenge.

According to Gartner, organizations are shifting towards intelligent business process management suite (iBPMS).

The research firm has noticed trends in the iBPMS market and said there is a market shift from focusing primarily on continuous process improvement to a focus on business transformation and address the dimensions of big change.

Also, companies are using an iBPMS to power their digitalized processes through the integration of various systems including Internet of things (IoT) technology with advanced analytics.

According to the research agency, iBPMS can coordinate short-lived, transactional system-oriented processes.

The mobile, social, cloud and analytics features in iBPMS are more capable and better integrated, said Gartner.

iBPMSs have added enhanced support for human collaboration, integration with social media, mobile access to processes, more analytics and real-time decision management.

“An iBPMS supports business responsiveness, often at the ‘moment of truth’ in a customer interaction,” said Rob Dunie, research director, Gartner.